The patient satisfaction survey
- Everyone
On this page
Clinicify includes a short patient satisfaction survey in every clinic’s patient portal. The results are your evidence for the CQC Caring key question, and they appear on the CQC evidence dashboard.
How patients find it
Signed-in patients see a Give feedback card on the home page of your patient portal (“How was your experience with us?”). It opens Share your feedback. Patients need to be signed in to the portal to take part.
Clinicify doesn’t send the survey out automatically. Let patients know it’s there, for example by mentioning it at checkout or in your aftercare conversation.
What patients are asked
Patients rate each statement from 1 (very poor) to 5 (excellent):
| Section | Statements |
|---|---|
| Your appointment | Ease of making an appointment; Waiting time on the day; Welcome from reception |
| Your care | The clinician listened to me; Things were explained clearly; Treated with dignity and respect; Confidence in the clinician |
| Overall | Overall satisfaction; Would recommend the clinic |
Every statement is optional. A patient can skip any that don’t apply, as long as they rate at least one. There’s also an optional box: Anything else you’d like to tell us? (optional). They finish with Submit feedback.
How the scores are worked out
- Each response gets an average of the statements the patient rated.
- The Caring tile shows the average of all responses in the reporting window you’ve chosen, out of 5, with the number of responses.
- The Patient feedback section shows the average for each statement, so you can see where you do well and where to improve.
- Written comments appear under Comments in the same section, newest first, with the date and that response’s average score.
Anonymity
The survey tells patients their responses are anonymous to the clinic. Your team sees averages and the written comments, with no names. The dashboard doesn’t show which patient gave which rating or comment.
Good to know
- Written comments are stored encrypted. The dashboard shows up to 50 of the most recent in the reporting window.
- A patient can give feedback more than once, and each submission counts as a response.
- The survey questions are fixed and can’t be edited.
- Caring is scored only from the survey. Custom checks you link to Caring still appear in the per-check trends.
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Related articles
- Your CQC evidence dashboard See your recorded checks and patient feedback mapped to the five CQC key questions: safe, effective, caring, responsive and well-led.
- The patient portal Your clinic's patient portal is where patients book, see results and treatment records, complete forms and ask questions, all under your branding.
- Answers to share with your patients Plain answers to the questions patients ask most about your portal: signing in, codes, booking, cancelling, results, messages and their data.
- How checks work Clinicify's checks replace paper logs for daily, weekly, monthly and yearly clinic checks, and turn what you record into CQC evidence.