Features
An empty chair should not cost you
A missed appointment is an hour of your time, a room and often product, and none of it comes back. Clinicify takes a booking fee when the patient books, reminds them the day before, and can charge a no-show fee to the card they saved.
A no-show gets filed as an admin annoyance, which is why it never gets fixed. It is not an admin problem. It is an hour you have already paid for, sitting empty, with the room and often the product paid for too.
The patient who puts money down at booking turns up. Not because the amount is large, but because the appointment has stopped being free to abandon.
What changes
- Patients commit at the point of booking
A booking fee is taken at checkout and goes to your own Stripe account. You choose which appointment types ask for one, and how much.
- The reminder goes out every time
The 24-hour reminder is part of your plan, so it is never quietly skipped to save a message credit on a busy week.
- The missed hour is paid for
Mark the appointment as a no-show and the fee you set is charged to the card saved at booking. Nobody has to make the phone call.
A normal day
- Thursday, 2pm: the chair is empty and so is the till
- Thursday, 2:20pm: ringing to ask what happened
- Friday: deciding not to bring it up
- Thursday, 2pm: the booking fee was taken weeks ago
- Thursday, 2:20pm: marked as a no-show, fee charged
- Friday: nothing to bring up
Will this put patients off
You decide which appointment types take a booking fee, whether a no-show fee applies at all, and what each is worth. Your terms stay your terms.
The money goes to your clinic as the merchant of record. It does not pass through us.
The detail, briefly
- A booking fee per appointment type, taken at checkout through Stripe
- The slot is held for 15 minutes while the patient pays, with a live countdown
- A patient who abandons checkout can pick it up again from their portal
- The card is saved at booking
- The no-show fee is charged when staff mark a no-show
- The 24-hour reminder
- Revenue lost to no-shows and cancellations is shown in Insights
Especially useful for single-practitioner clinics and aesthetics clinics .
Related
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