Features
The answers patients ring you for, already in their pocket
Most calls to a clinic are patients checking something they could have looked up, if there were anywhere to look. Clinicify gives every patient a private portal in your branding: appointments, results, treatment history, aftercare, forms and questions.
Patients do not ring because they are impatient. They ring because they cannot see what is happening, and not being able to see is what makes waiting feel long.
A taxi you can watch on a map arrives no sooner than one you cannot. It just stops being worrying.
Give a patient somewhere to look and most of the calls stop, because the anxiety underneath them does.
What changes
- Patients look it up instead of ringing
Their next appointment, their results, the aftercare they were sent. All there, at the hour they actually think about it, which is rarely between nine and five.
- Your clinic looks more established
The portal carries your name, your logo and your colours, and patients can add it to their phone's home screen so it sits there like an app.
- Nothing to forget
There is no password. Patients sign in with a code sent to their email.
A normal day
- Monday: four calls asking the same three things
- Tuesday: emailing aftercare to somebody who lost it
- Wednesday: a patient arrives on the wrong day
- Monday: they looked
- Tuesday: the aftercare is on their record
- Wednesday: the appointment was on their phone
Will patients see things they should not
Patients see only what you publish: results after review, treatment records you have marked visible, photos and aftercare. Clinical notes and treatment maps are never shown.
Clinical detail stays behind sign-in rather than going out in an email.
The detail, briefly
- A branded portal at your clinic's own path, installable to the home screen from the browser
- Email code sign-in
- Upcoming and past appointments, new bookings, and a pending booking fee with a countdown
- Results, panel by panel
- Treatment history, photos and aftercare only, with photography consent recorded
- Outstanding forms, with a notification bell
- Questions, and a satisfaction survey
- Their own details, and communication and marketing preferences
Especially useful for single-practitioner clinics .
Related
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