Only in Clinicify
Answers at 11pm, and you keep the final word
Patients ask questions at all hours, and most of them are the same ten. Clinicify answers the general ones straight away, points admin questions at the page that already holds the answer, and drafts anything personal for a practitioner to approve.
The phone goes during a treatment. Somebody wants to know how long filler lasts, or whether they can go to the gym tomorrow. You answer it, because you always do, and the patient in the chair waits.
Answering faster is the obvious fix and the wrong one. Some of those questions should never get a fast automatic answer at all, because they are about this patient, their history and their symptoms.
The line between the two is the entire job.
What changes
- General questions are answered on the spot
How long filler lasts, when they can exercise, what to expect afterwards. A clear, safe answer at eleven at night, without anybody picking up the phone.
- Admin questions point at the real answer
Ask when your appointment is and you are shown your appointment. The question links to the page in the portal that already holds it, so nothing is generated.
- Patients see a clinic that replies
The answer arrives under your clinic's name, and the patient can see whether it has been answered or is still with a practitioner. That is what an organised clinic looks like from the outside.
A normal day
- Tuesday, 10am: the phone goes mid-treatment
- Tuesday, 6pm: eleven messages to work through
- Thursday: the same filler question, again
- Tuesday, 10am: it was answered without you
- Tuesday, 6pm: two drafts to read and approve
- Thursday: the same question, already answered
Where the line is drawn
Suitability, contraindications, pregnancy, a patient's own symptoms: none of these ever get an automatic reply. They go to a practitioner, every time.
Admin questions are not answered by the AI either. The patient is shown their real appointment or their real result rather than generated text about it. The AI provider does not keep patient questions: once one has been handled, nothing remains on their side. Every question and answer stays on the patient's record in Clinicify, where it belongs.
The detail, briefly
- Patients ask in their portal
- Each question is sorted into general education, admin, or personal clinical
- Anything carrying personal health information goes to practitioner review before any automatic answer can happen
- Practitioners work a queue, editing the draft before approving it
- The patient is notified when their answer is ready
- Questions and answers sit on the patient timeline as pairs, and can be searched
- The AI provider does not store patient questions
Especially useful for single-practitioner clinics and private gps .
What only Clinicify does
Everything else on this site is table stakes for a clinic system. These four are not available anywhere else, and they are all in the same product.
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