Patient questions

Read a patient's clinical question and the AI's draft reply, then approve it, edit it or write your own before it's sent under your name.

Patients ask questions from their portal. See which get an instant reply, which go to a clinician, and how the AI helps without answering alone.

The kinds of patient question that always go to a clinician, the urgent words that trigger escalation, and what the AI is allowed to answer.

What the AI sees when a patient asks a question, what's kept, who is told, and how urgent questions are handled. Answers for clinics and patients.