Invoices, VAT and payment details

Do your prices include VAT?

No. Clinicify’s prices exclude VAT, and the plans page shows them as “+VAT”. VAT is added at checkout, based on your billing address.

Can I add my VAT number?

Yes. If your business is VAT-registered, you can enter your VAT number on the Stripe checkout page when you choose a plan. It then appears on your invoices.

Where do I find my invoices?

Go to Billing from the account menu and select Manage billing. This opens Stripe’s secure billing page, where you can see and download your invoices. Only the clinic owner can see this.

How do I update my card?

Select Manage billing on the Billing page and update your payment method on the Stripe page. The change applies to your next payment.

Who is the invoice addressed to?

Invoices use your clinic’s name and the billing address you entered at checkout. The email on your billing account starts as the owner’s sign-in email.

What happens if a payment fails?

Nothing changes straight away. The owner gets an email saying the card was declined and when Stripe will try again. The Current subscription card turns amber and says “Your last payment failed - update your card via Manage billing to keep access.” Update your card through Manage billing before the next attempt.

What if the payment keeps failing?

If the retries also fail, Stripe stops trying and your clinic’s access is paused until the payment is made. Your team loses access to Clinicify and sees a page saying the clinic’s payments have failed, and patients can’t book new appointments, pay online or send new questions. Appointments already booked go ahead, patients can still cancel them and see their records, and nothing is deleted.

The owner can still open the Billing page. The Current subscription card turns red and says “Your payments failed and are no longer being retried, so access is paused.” Update your card and pay the outstanding invoice through Manage billing, and access comes back.

Can I use a promotion code?

Yes. If you have a promotion code, enter it on the Stripe checkout page when you choose a plan.

Can clinics outside the UK subscribe?

Not at the moment. Subscriptions are available to UK-based clinics only. If your clinic’s address is set to another country, the Billing page says so. Contact us to discuss your region.