Cancel your subscription

You can cancel your subscription at any time. It stays active until the end of the month or year you’ve paid for, then ends.

Before you start

• Only the clinic owner can cancel.
• Consider downloading a copy of your clinic’s data first. See Export your clinic’s data. You remain responsible for keeping clinical records for as long as your regulator requires.
• If you only need fewer seats or patient records, a smaller plan may suit you better. See Upgrade or downgrade your plan.

Steps

1. Open the account menu at the bottom of the sidebar and select Billing.
2. On the Current subscription card, select Manage billing. Stripe’s secure billing page opens.
3. Choose to cancel your plan and confirm on the Stripe page.
4. Return to Clinicify.

What happens next

Until the end of your current term

Nothing changes. Your team and patients keep full access until the end of the current month (monthly billing) or year (annual billing). You aren’t charged again. The Current subscription card on the Billing page shows Cancels on and the date, with You keep full access until then.

When your term ends

• Your team can no longer use Clinicify. The owner can still reach the Billing page. Practitioners and receptionists see a page saying your clinic’s subscription has ended and asking them to contact the clinic owner.
• Patients can’t book new appointments, pay online or send new questions. They can still sign in, see their records, cancel appointments and complete forms for appointments they already have.
• The Current subscription card turns red and shows Subscription ended, the date it ended and the date your clinic’s data will be deleted. The Billing page also has a Leaving us? section for downloading a copy of your data.

After 90 days

Your clinic’s data is kept for 90 days after the subscription ends, then permanently deleted, including patient records, appointments, treatment notes and lab results. The owner is emailed 14 days and 3 days before the deletion date.

Good to know

• There are no refunds for part of a month or year.
• You can come back at any time before the deletion date. Choose a plan on the Billing page to restore full access and stop the deletion. See Choose a plan.
• Cancelling your Clinicify subscription doesn’t affect your Stripe account for patient payments or any money in it.