Contact support
- Everyone
On this page
If this help centre doesn’t answer your question, the Clinicify team can help. Messages go straight to the people who build the product.
Before you start
- Anyone on your team can contact support.
- For questions about your clinic’s own setup, such as your role, a colleague’s access or your plan, your clinic owner may be able to help first. See Owners, practitioners and receptionists: who can do what.
Steps
By email
- Email [email protected] from the address you use to sign in to Clinicify.
- Include the details listed below.
You can also reply to any email Clinicify sends you about your account, such as an invitation or a security alert. Replies come to the same support inbox.
Through the contact form
- Go to the contact page.
- Enter Your name, Email address and, optionally, your Clinic name.
- Describe the problem under Message.
- Select Send message.
What to include
- Your clinic’s name.
- What you were trying to do, and which page you were on.
- What happened instead, including any message on screen, word for word.
- Roughly when it happened.
- The device and browser you were using.
What happens next
We read every message and reply by email.
Good to know
- To change the email address you sign in with, contact support. It can’t be changed from your profile.
- If you’ve lost the phone you use for two-step verification, see Trouble signing in first.
Was this article helpful?
Thanks for letting us know.
Thanks. We read every response.
Questions about this article? Contact support
Related articles
- Trouble signing in Fixes for sign-in problems: codes that don't arrive or don't work, being asked for a code every time, a lost phone, expired invitations and lost access.
- Welcome to Clinicify What Clinicify does for your clinic, who uses it, and where to start: bookings, patient records, lab results, patient questions and CQC checks.
- Owners, practitioners and receptionists: who can do what The three staff roles in Clinicify, what each one can see and change, which roles use a seat on your plan, and what needs a professional registration.
- Start your free trial and set up your clinic Create your Clinicify account, then work through the four setup steps: your profile, branding, a first appointment type and your availability.